Refund & Return Policy

Try EasyHemo Rescue with confidence. Our 7-day risk-free trial allows you to open and try the product, while our separate 30-day return window covers unopened and unused items.

Last updated: October 20, 2026

1. 7-day risk-free trial — opened products are eligible

We want you to be able to try EasyHemo Rescue. If you are not satisfied, contact us within 7 calendar days after delivery to request a refund under our risk-free trial. Opening and trying the cream does not disqualify your request, provided it was used in accordance with the product directions.

Email contact@easyhemorescue.com with your order number and a short explanation that you are not satisfied. You do not need to claim that the product was defective to request the trial refund.

Please contact us before discarding the item or mailing it back. Our support team will explain the refund steps and confirm whether a return is required. If a return is needed, we will provide the shipping instructions and clarify the arrangements before you send anything.

2. 30-day standard returns — unopened products only

If you decide not to use the product, you may request a return within 30 calendar days after delivery, provided the item is unused, unopened and in its original condition. Products opened or used after the initial 7-day trial window are not eligible for a standard change-of-mind return.

The condition requirement above does not limit rights that you may have for faulty, misdescribed or otherwise nonconforming goods under applicable law.

3. Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, please email us within 7 days of receipt, if possible, so we can investigate promptly. Include your order number, a description of the problem and clear photos or videos when available. We will review the circumstances and offer an appropriate remedy in line with applicable law, which may include a replacement or refund.

4. How to request a return or trial refund

1. Email contact@easyhemorescue.com with the subject line Refund Request or Return Request.
2. Include your order number and indicate whether you're requesting the 7-day risk-free trial refund, the 30-day unopened-item return, or assistance with a damaged or incorrect item.
3. Our support team will confirm the next steps. If a return is needed, we will provide the correct return destination and instructions.
4. If instructed to return the product, pack it securely and follow the provided shipping guidance.

Please do not send returns to an address shown on a package label without contacting us first; it may not be the correct return processing address.

5. Return shipping

For standard 30-day unopened-item returns, customers are responsible for return shipping costs unless applicable law requires otherwise. For the 7-day trial refund, contact our support team first so we can explain whether the product needs to be sent back and any shipping arrangements before you incur costs.

When we confirm that an item arrived damaged or defective, we will cover appropriate return shipping costs or provide another suitable resolution as required by law.

6. Refund review and timing

For a standard 30-day return that requires the item to be sent back, we review the return after it is received and inspected. For a 7-day satisfaction claim, an opened or used tube does not invalidate the refund request under the trial policy; we will confirm any necessary next steps by email.

Refunds are processed back to the original payment method, normally within 5–10 business days after approval. The time for funds to appear in your account can vary by bank or payment provider.

If a damaged or defective order can be resolved without a return, we will explain the applicable remedy separately.

7. Exchanges and cancellations

If you wish to correct or cancel an order, contact us as soon as possible. We cannot guarantee a change once processing or shipment has started. For an incorrect or damaged item, please follow the procedure above.

8. Mandatory consumer rights

Nothing in this policy overrides statutory cancellation, refund or product-conformity rights that apply in your country or region. Where law provides stronger protection, that law takes precedence over the standard policy described here.

9. Need assistance?

Contact contact@easyhemorescue.com or use our contact form. Please include your order number so we can assist you more efficiently.